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Ask the Computer Expert

Steve Basciano of High Voltage Computer Service in Edwardsville, IL answers your questions about computer and technology issues. Have a question for Steve? Send us your question and watch for your answer online.

Dear Steve,

I am a part-time pastor and a part-time artist. I recently started searching for online sources for photos of models in motion (e.g. humans, horses, geese, etc). I found what I was looking for... but also discovered that I downloaded a set of photos that included nudes in graphic positions. I deleted them.

Now I am getting emails with much more graphic (actually porno-graphic) photos. And I was curious and stupid enough to open some of them. Now they don't stop! Can these be traced to my computer? How do I ascertain whether or not they are truly "deleted from my computer memory?" (They are rather difficult to delete from my personal memory!)

Basically, I have seriously erred in my decision making. How do I get rid of this stuff, and how do I block it from continuing to come in my email?

Sincerely,
A frantic, stupid pastor


Dear Frantic Pastor,

Your question is a very good one and one that is quite a problem these days. First, anytime you open a web page, it can be tracked back to your computer. To make it easy, I will use a basic explanation. Your internet provider, whomever it is, issues each customer their own IP address. An IP address is like an electronic fingerprint. Each time you visit a website, or send an email, this information is recorded, by the web site you visitied, by your internet provider and most likely even our government (due to Homeland Security).

Is it something that you should be overly worried about? No, unless you were consistently downloading or exhanging child pornography, etc, it wouldn't raise any red flags. Websites that you sign up for, or give your email address to, most likely sold your email to thousands of spam advertisements. Stopping them is impossible. All you can do is have a good spam filter in your email account to sort your good email from the spam.

Now... you "opened some of them, and now they won't stop." If you're talking about emails, all you can do is the above. If you are saying that your computer is constantly popping up ads or pictures on it's own, then you have been infected with what they call "spy-ware". You can get rid of most spy-ware by using some free uilities like adaware SE, or spybot, readily available on the Internet, but make sure you get them from the actual websites!

Also, make sure you have an excellent virus protector and keep it up to date. A security suite is the best thing to have. Most suites protect you from viruses, spy-ware, ad-ware, and even have a firewall. AVG security suite is very good, as well as Microsoft's Live OneCare.

Now, here is some advice:

  • When signing up for online accounts, etc, create an email address through gmail, yahoo, etc. And use this account just for that stuff. Use your "real" email only for business, banking, friends, etc. This way, if your online blogging memberships or other non-important sites sell your email address, it doesn't matter. This still does not make you invisible, as I said above, no matter what email you use, or website you visit, your IP is always recordable. This will keep your main account clear of spam though.
  • NEVER NEVER NEVER NEVER, open an email you don't recognize, or download attachments unless you know who they are from. Many viruses are spread through email.
  • Also, if you do open a spam email, I bet you do what most people do -- you click on that link on the bottom that says "REMOVE ME FROM YOUR MAILING LIST". I bet you are saying, yes I do that. Guess what? All you managed to do was verify that your email is GOOD, and they will sell it to more spammers!
  • The remove me from your mailing list only works for LEGITIMATE businesses, such as Home depot, Lowes, etc. They will honor the request. Spam ads never will honor it and by clicking on the link, you will get even more spam.

High Voltage Computer Services, www.gohighvoltage.com - Log into our Free Forums and check out our Specials on the Contact Page! Thank you!


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If you have any questions or need help, please contact me. High Voltage Computer Service, www.gohighvoltage.com or pcrepair@gohighvoltage.com.

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